What data do we collect & process and why?
Personal Data
Personal Data we collect is limited to what is necessary to conduct travel bookings and includes name, date of birth, mailing address, contact telephone numbers, email address, contact preferences, passport details and login details.
When you make a booking, depending on the arrangements you ask us to make we will ask if you have special requirements, such as dietary requirements, medical/health conditions so as to ensure that your particular needs in relation to a booking are met.
Non-Personal Data
Naomi Fülöp Travel additionally collects data that does not on its own make direct associations possible with users of our systems and services.
This is considered ‘Non-Personal Data’; it is collected via our website cookies and includes the following: Site activities such as length of stay on each page and areas visited on the page Frequent search queries with the purpose of improving our website performance Non-Personal Data is also used for internal purposes such as data analysis and research on improving our services.
How we use your Personal Data
We use the Personal Data we collect and process it, either because it is necessary for us to do so as part of the services we provide to you due to having entered into a contract with us or because we have a legitimate business reason for doing so.
A) Activities carried out by Naomi Fülöp Travel in order to provide the services you have entered into a contract with us for, are the following: Managing your booking internally, communicating your booking with external suppliers such as airlines, so as to ensure that the services you requested are arranged, including the issuing of VISAs. Communicating with you regarding your requested booking, including sending booking information and travel documents necessary for you to travel.
Assisting you or arranging for assistance to be provided to you by third parties in the event of an incident or health emergency which is in your vital interests.
B) Activities carried out by Naomi Fülöp Travel on the basis of our legitimate interests as a business which you employ to provide your travel arrangement services, are the following: The improvement of the customer experience using our online and offline services.
How do we choose our service providers for you?
We carefully select and source third party suppliers that are required to receive your Personal Data in order to deliver the travel services offered to you.
Our terms of contract state our suppliers must comply from an Information Security and GDPR perspective given their function as Data Processors.
We ensure that Naomi Fülöp Travel’s vendors are reputable suppliers, in particular: Without a known history of data protection breaches
With credible data protection policies/practices to ensure the integrity and safety of the data. With a policy of using the data only for the delivery of the contractually agreed Service.
Legal and Governmental Authorities
When Naomi Fülöp Travel is requested to provide Personal Data by law, legal process, litigation and/or requests from governmental authorities within or outside the clients’ country of residence, it will be obliged to comply and proceed with providing your Personal Data.
Protection of Personal Information & Security
Our Travel acknowledges that the Information Security and the protection of our clients’ Personal Data is an ongoing commitment and will continue to evolve in complexity, as do threats. As a result, Naomi Fülöp Travel has taken significant technical steps to ensure we are compliant with the DPA (Data Protection Act) and GDPR frameworks through an extensive GDPR-readiness program.
At a technical level, servers hosting the communication booking services use SSL (Secure Sockets Layer) data encryption to help keep your data secure. Where possible, Personal Data entered is encoded before it is sent to Naomi Fülöp Travel and our suppliers, protecting it as it is transferred over the Internet.
However, it must be noted that the transmission of information via the Internet is not completely secure and while Naomi Fülöp Travel will endeavour to ensure that any information entered into the Online Booking Services is secure, it does not guarantee the security of the data transmitted to or from such services.
How long do we keep your Personal Data?
Naomi Fülöp Travel retains your Personal Data for the period necessary to fulfil your booked travel arrangements except in cases when a longer retention period is required by law or other legal obligation.
We will only hold the minimum necessary data to provide the services you have requested us to provide and we will do so for no longer than 12 months after the last booking has been completed.
Should we be operating with you through a client contract and that be terminated, your data will not be kept for longer than 12 months. A period of up to 12 months post-contract termination is acceptable to cater for bookings which are made for up to 12 months in advance.
